With the webchat widget, you will be able to add a chatbot to any website without the dependency of any other channel. This will help you unlock the power of conversational marketing without the downsides or restrictions other channels might have.
How to access the webchat widget
To access the webchat widget you need to create a omni-Channel chatbot. Please note web chat is only available under Omni-Channel.
If you haven’t create omni channel, you can create the “Set up omni channel” button to create the omni channel as per screenshot below:
If you create the Omni channel, give it a name, and then you will see the screenshot below:
You can create new bot or converting existing bot into omni channel.
After you create the omni channel, you will be able to find the webchat Widget from the left side bar.
How to customize the webchat widget
Once you have located your widget you can press the pencil icon on the right of it to edit and customize the webchat widget to your liking.
Once pressed you will enter the main overview of available settings;
Content
The first section of the widget will be the content tab. Here you will find the following options;
Chat Bubble
Chat Header
Conversation button
Welcome message
Out-of-office message
Pre Chat form
Default start flow
Written by Norbert SowulLast updated October 3, 2025
