Logo Channel Automation Knowledge Base Logo Channel Automation Knowledge Base
  • Back To App
  • Video Tutorials
  • changelog
Logo Channel Automation Knowledge Base Logo Channel Automation Knowledge Base
  • Back To App
  • Video Tutorials
  • changelog
  • Introduction to Channel Automation
    • Introduction - What is Channel Automation?
    • How to Add Users and Set Their Permissions in a Workspace
    • Workspaces Permissions
  • Live Chat
    • Agent Tools
    • Live Chat Overview
  • Flow Builder
    • Flow Builder Overview
    • Field (Variable)
    • Send Message
    • Question
    • Variable Operation
    • JSON Operation
    • External Request
    • Condition
    • Split
    • Goto
    • Canvas
    • Sub Flow
    • Workflow
    • Function Flow
    • Bot Users
    • Keywords
    • Sequences
    • Triggers
    • Comment Keywords
    • Custom Fields
    • Tags
    • OTN - One Time Notification (Facebook)
    • Personas
    • User Menus
    • Customer Feedback (Facebook)
    • Error Logs
    • Testers
    • Widgets
    • Multiple Languages
    • Inbound Webhooks
    • Greeting Text
  • Hot Topics
    • Broadcasts and Text Blasts
  • Video Tutorials
    • Video Tutorials
  • Channels
    • Connecting a Facebook Channel
  • Workspace Setup and Settings
  • F.A.Qs
    • What happens when someone responds STOP or END?
  • Channel Automation Mobile App
    • Channel Automation Mobile App
    • Manage Your Data Channel Automation Instructions
  1. Overview
  2. Live Chat

Live Chat

Agent Tools
  • Live Chat Overview

    ✔ How to Video: ▶️ Live Chat Tools and how to use them on Channel Automation Workspace Navigation Sending Messages SMS Notes Emails Conversation Status and Drop Down Menus Assign an Agent Change Conversation Status Manage Shortcuts ...

© 2025 Channel Automation Knowledge Base
  • Privacy Policy
  • Contact us