Tags
User Tags are descriptors to help sort the lead into the correct category, and can be used to trigger certain flows. In Live Chat they can be viewed under the lead's contact information on the left hand side of the screen.
Tag a user by user's type, situation, status, etc for better management.
Create Tag
In your workspace, go "Tags" from the left sidebar.
Here is where you manage your tags.
TIP - You can also create tag by just typing in a new tag name and click it wherever you add tag.
Add / Remove Tag
In the Action step, click "Flow Actions", then you can see "Add Tag" and "Remove Tag" options.
Use Tag in Condition Step
Use condition step to help you guide users with different tags to different steps.
Use Tag in Live Chat
You can also manually add / remove / check tag for each user in "Live Chat" from the left sidebar.
