Flow Builder Overview
This section will give you an overall idea about how to use the Channel Automation flow builder. You can open a flow and try side by side when you learn it.
IMPORTANT - 💁 Please make sure you go through every detail on this page before you start building bots
Flow, Sub Flow and Step
Flow Type
To begin with, you need to create a flow. Currently, Channel Automation provides you with 11 types of flow:
Sub Flow Type
Flow consists of sub flows. There are 3 types of sub flow:
Step Type
Sub Flow consists of steps. There are 8 types of steps:
The differences among different types of flow are Flow Setup, Send Message Step and Question Step. Each channel has its own limitation of message types. For example, you can display a product gallery in Facebook Messenger while the SMS channel doesn't support that.
