Use the Flowchart Icon to manually trigger a subflow for a contact in Live Chat. ✔ Note: This feature is typically used for testing out flows and automation and is not used in day to day messaging. 1. Click the icon to bring up the Sub Flow popup ...
Use the Headset Icon use Channel Auto’s agent assist AI function to help you reply to a message. 1. The chat history has been recorded, and will automatically appear. Select Get Suggestion to see what the suggested response is. 2. Then sele ...
Use the calendar icon to create and send a file that can be added to a smartphone calendar. 1. Click the icon to bring up the form fill to create the calendar file. ✓ Pay attention to the time zone listed next to the Start Time value. If you are spe ...